IJSRP, Volume 14, Issue 5, May 2024 Edition [ISSN 2250-3153]
Dr Thabo Msimango and Dr Lunga Msengana
Abstract:
Businesses, such as Financial Service Providers (FSP), constantly seek methods to increase revenue and reduce costs in the challenging market. Employees are required to deliver goods and services at a high standard of quality without taking shortcuts, even under intense pressure. Each element of these tasks must be completed to the utmost standards achievable.