Abstract: The purpose of this study was to determine what attributes passengers deem important when evaluating the services provided by the Rift Valley Railways Consortium (RVRC) and to assess the extent to which passengers are satisfied with the quality of services RVRC offers. Additionally, it sought to appraise RVRCs performance on various aspects of service quality. A questionnaire containing both open- and closed-ended questions was used to collect primary data for the purpose of achieving the desired results.