International Journal of Scientific and Research Publications

IJSRP, Volume 12, Issue 10, October 2022 Edition [ISSN 2250-3153]


Investigating the Impact of SERVQUAL Dimensions on Customer Satisfaction: Evidence from Outbound Travelers in Sri Lanka
      R.A.D.D.N. Ranatunga, W.M.A.H. Bandara, P.G.S.S. Pattiyagedara, A.M.N.M. Gangananda
Abstract: As a result of the intricacy and globalization of todays competitive business climate, service quality has emerged as one of the most critical sources of value in the tourism industry. One method of determining service quality is to assess client satisfaction. The purpose of this paper is to investigate the impact of the service quality dimensions of Travel Agencies on customer satisfaction of outbound travelers in Sri Lanka.

Reference this Research Paper (copy & paste below code):
R.A.D.D.N. Ranatunga, W.M.A.H. Bandara, P.G.S.S. Pattiyagedara, A.M.N.M. Gangananda (2022); Investigating the Impact of SERVQUAL Dimensions on Customer Satisfaction: Evidence from Outbound Travelers in Sri Lanka; International Journal of Scientific and Research Publications (IJSRP) 12(10) (ISSN: 2250-3153), DOI: http://dx.doi.org/10.29322/IJSRP.12.10.2022.p13064

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