Customer Relationship Management and Five Forces Analysis in Nonprofit Organization in Oman

IJSRP, Volume 6, Issue 1, January 2016 Edition [ISSN 2250-3153]

Customer Relationship Management and Five Forces Analysis in Nonprofit Organization in Oman

Ahmed Al-Arafati

Abstract: The aim of this paper is to evaluate the Customers Relationship Management (CRM) system in Nonprofit Organization in Oman by using Five Forces Analysis. In this research we are going to take Information Technology Authority (ITA) as an example of Nonprofit Organization in Oman.

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Ahmed Al-Arafati (2018); Customer Relationship Management and Five Forces Analysis in Nonprofit Organization in Oman; Int J Sci Res Publ 6(1) (ISSN: 2250-3153). http://www.ijsrp.org/research-paper-0116.php?rp=P495025